1. Introduction
Welcome to Nova AI Agent.
We respect your privacy and are fully committed to protecting the personal data of our clients, leads, and website visitors.
This Privacy & Security Policy explains how we collect, use, store, and protect your information when you interact with our website, CRM platform, or AI systems.
By using our services, you agree to the terms described in this policy.
2. Information We Collect
We collect only the information necessary to deliver our services effectively and securely, including:
Full name, email address, phone number, and company details.
Payment and billing information (processed securely via Stripe or PayPal).
CRM data such as messages, appointments, and form submissions.
Technical data (browser type, device, IP address, usage analytics).
We do not collect or store sensitive financial information on our own servers.
3. How We Use Your Information
Your information helps us to:
Provide and improve our CRM and AI automation services.
Deliver onboarding support and technical assistance.
Send updates, billing notifications, or marketing communications (only with consent).
Enhance security, fraud prevention, and system optimization.
Train and improve our AI models (only when consented by the user).
We do not sell, rent, or share your personal data with unauthorized third parties.
4. Data Security Measures
Security is a core value at Nova AI Agent.
We use industry-grade protection protocols, including:
Encrypted data transmission (SSL/TLS).
Secure cloud storage with limited internal access.
Two-Factor Authentication (2FA) on user accounts.
Continuous monitoring and regular system backups.
Only authorized staff members can access user data, under strict confidentiality agreements.
5. Payments and Financial Data
All payments are processed by secure, trusted gateways such as Stripe and PayPal.
We do not store your credit card or banking information.
Clients may update or cancel their payment methods through their account portal or by contacting our billing team.
6. Data Retention and Deletion
We keep your data only for as long as needed to provide our services or meet legal obligations.
You may request deletion or export of your data at any time by emailing info@novaaiagents.com
Once your account is terminated, your data will be permanently deleted from our servers within 30 days.
7. Client Responsibility
Clients using the Nova CRM platform are responsible for ensuring compliance with all applicable privacy regulations (such as GDPR, CCPA, or TCPA).
It is the client’s responsibility to obtain consent from their users before collecting or processing personal data.
8. AI Assistant and Voice Interactions
Our AI systems may record or process voice and chat interactions to improve user experience and training accuracy.
These interactions are securely stored, anonymized when possible, and never shared externally without explicit consent.
9. Third-Party Integrations
Our CRM integrates with tools such as Google, Facebook, WhatsApp, and others.
Each third-party integration operates under its own privacy and security policies.
We encourage users to review those terms before activating any external connection.
10. Policy Updates
This policy may be updated periodically to reflect changes in laws, technologies, or company practices.
When updates occur, we will post them here and notify active clients via email or system message.
11. Contact Us
If you have any questions or concerns about this Privacy & Security Policy, please contact:
Nova AI Agent – Privacy Department
📧 Email: novaaiagents@gmail.com
